FAQ

There are two account types possible for registration:

'Private' & 'Business'

Use 'Private' account if you are not a dealer and is not going to sell more than 4 vessels at the same time.

Use 'Business' account if you are a dealer or if you are going to sell more than 4 vessels.

The main difference between account is the number of vessels that could be on sale at the same time. Also, 'Business' account has more options for promoting its listings on the website.

If you consider changing your account type, please go to the 'Profile' page  and click 'Plan' tab, then choose the type that you need.

If you are changing account from 'Business' to 'Private' you still be charged till the end of the account term, usually it is 28 days since last payments.

If you are changing account from 'Private' to 'Business' you will be asked to make a payment to upgrade the account type.

If you want to remove your account, please send us email from the email account that has been linked to your  'RunBoats' account with the "Remove My Account" email subject line.

Members need to create an account before they can post ads or send messages on RunBoats. Getting started is quick and  easy.

To register:

1. Click Login at the top of the RunBoats homepage.

2. Enter your name, email, and the password you would like to use to sign into RunBoats website. 

3. Click Register at the bottom of the form.

4. You'll receive a welcome email to the address you entered in the form. To finalize your account, open the email and click Activate Your Account.

You should now be able to login and begin using RunBoats website. For help logging in, read our How to Login & Logout article.

No Welcome Email?

If you haven't received your welcome email, check your email's junk and/or spam folders. Then, make sure to add noreply@runboats.com.au to your email’s safe list.

Once you’ve registered your account, you can login to get started.

1. Click Login on the RunBoats homepage. 

2. Enter the email and password you used to register. 

3. Click Login.

4. If asked, follow the instructions in the reCAPTCHA test and hit Verify.

For help resetting your password, read our Changing Your Password article. If you can't login following the steps above and have already reset your password, check for browser issues.

How to Logout

1. Click on the user menu [IMG] at the top of the page.

2. Click Logout.

You will be logged out of your account right away. This only works on the device you used to login. If you also use another computer or mobile device, you will remain logged in there until you logout using that device.

Info

Before you create your ad, make sure you have signed in to your RunBoats account by clicking Login and entering your account information. If you don’t have an account yet, you can register an account in a few minutes before posting.

To post an ad:

1. Click the Sell a Boat button at the top of the RunBoats page.

2. Follow the form steps and fill all the information regarding the vessel you want to sell.

3. Add photos and videos

4. Select Ad Type which you are going to use. (If it is a paid one, after clicking Post an Ad you will be redirected to the Payment page)

5. Select from the categories shown or click Or browse to find a category. If browsing, continue to select from the subcategories until the Continue button appears.

6. Enter your post code, then click GO. If you’d rather select from a list of cities, click Select your location instead and choose your city. When you have your location set, click Continue.

7. Under the Ad Title section, click into the box and type in a descriptive title.

8. Add pictures to your ad by clicking Add Images and selecting the files from your computer. If you’re having trouble, follow the troubleshooting steps in our I Can't Add Photos article.

9. Click into the box in the Description section and type in information about your ad. Be as detailed as possible. If you're not sure what information you should add, think about what you would want to know if you were the buyer.

10. Enter the price using numbers only. 

11. If you have a website that you’d like to include, click the box under Website Link and then enter the URL. We ask for a small charge to apply the URL to your ad. For more information, read our URL Feature article.

12. Choose your feature options. Features are ways to promote your ad and get more views. If you don’t want to promote your ad, you can skip this section.

13. Choose your contact method. It defaults to the email linked to your account, but you can choose phone only by selecting phone and then deselecting email.

14. Double check your ad details. When you’re ready, click Post My Ad. If you have selected a paid Ad Type you will be redirected to the Payment page

Note: Ads may take some time to go live to the site. If your ad isn’t visible right away, please be patient. We’ll email you to let you know when your ad goes live to the site. You can also check the status of your ad in the Manage My Ads section.

Not letting you post?

If you receive a 'please fill out all required fields' error or see a section highlighted in red, it means that there is information missing or not formatted correctly. Click into the red section. If it was empty, enter the information. If you already had information in that field, try removing any symbols or specialised punctuation. If it's a number-specific field (price, kilometres, etc.), make sure you use numbers only. 

Still having trouble? Try clearing your cookies and cache.

Still not clear?

If it is till not clear how to post the ad, check the following video

[VIDEO]

Whether you’re buying, selling, or offering a service – being able to talk to each other is the heart of any deal. Here's how to get started.

Sending Messages to an Ad

Contact the seller of an item by clicking the Email button found under the Contact Details section of an ad. 

Type your message into the box. Remember, detailed messages mean less back and forth and more time to enjoy your day.

Click Send.

Receiving Messages and Sending Replies

When someone replies, you'll get their message in two places. The first copy will go into the Messages section of your account. The second copy will be sent to the email address linked to your account.

Replying by Email

To respond directly from your email, hit the reply button as you would with any other email. Don’t worry, your email will be masked.

Replying in the Messages Section

Log into your account, then click on the user menu  at the top of the page.

Select Messages.

Click on the conversation you’d like to reply to.

Type your message into the box that says 'Send message to…'

Click Send Message.

Deleting Conversations

Log into your account and click on the user menu  at the top of the page.

Select Messages.

Click on the conversation you’d like to remove.

Select Delete Conversation.

Tip: After deleting a conversation, it won’t be visible in the Messages section. However, if you still have the email copy, you can reply there. After a new email is sent, it will reappear in Messages.
 

Can't See Your Messages?

If you have a reply in Messages but aren’t seeing the email version, you may need to add noreply@runboats.com.au and the domain @runboats.com.au to your email safe list. This will prevent messages from getting caught by your email’s filters. Remember to check your junk and/or spam folders as well. 

Technical Issues

If you're having issues with your messages, please read the most appropriate article listed below:

I'm Not Receiving Replies

I Can't Send Replies

Can I Turn Off Email Messages?